IT Outsourcing & Support

ITCONSULT contractually guarantees an on-site response in under 2 hours for any critical breakdown in Antananarivo and the Analamanga region. A 24/7 on-call phone line handles emergencies outside business hours, with a maximum phone response time of 30 minutes.

The contract includes: real-time monitoring of your servers and workstations (24/7 NOC), monthly preventive maintenance, security updates, backups, unlimited phone and email support, and a monthly performance report detailing the state of your IT infrastructure.

Yes. All our contracts are available in Malagasy ariary (MGA) with fixed monthly rates and no hidden fees. A euro-denominated contract is also available for subsidiaries of international companies. We provide a free quote within 24 hours.

We deploy lightweight monitoring agents on your equipment. Our NOC receives real-time alerts and responds remotely via an encrypted VPN tunnel, often before you even notice the breakdown. Logs are kept for 90 days for forensic analysis.

Our on-call service is available 7 days a week, 365 days a year, including Malagasy public holidays. Phone response time is guaranteed within 30 minutes. In extreme emergencies, an on-site intervention can be triggered outside business hours.

Pricing depends on the number of workstations, servers, and the service level required. A contract for a 10-20 workstation SME typically starts at a few hundred thousand ariary per month. We provide a free personalized quote within 24 hours after a quick assessment of your fleet.

Classic maintenance intervenes after a breakdown, on an ad hoc basis. IT outsourcing is an ongoing commitment: proactive 24/7 monitoring, scheduled updates, license management, and monthly reporting, aiming to prevent incidents rather than react to them.

Yes. We manage multi-site fleets in Antananarivo and Madagascar's major cities, with centralized monitoring from our NOC. Every site gets the same service level, with consolidated reporting for management.

We carry out a takeover audit of your existing setup (hardware, licenses, passwords, documentation), then ensure a transition with no service interruption. Taking over a poorly documented fleet typically takes 1 to 2 weeks to stabilize.

Yes, we offer plans tailored to small businesses with a reduced but essential monitoring and support base (antivirus, backups, phone support), scalable as your organization grows.